HELP & SUPPORT · BEDDING AND COMFORT
18 questions across 5 categories — Products, Sizing, Care, Orders & Returns.
Jump to: Products & Materials · Sizing & Fit · Care & Washing · Orders & Shipping · Returns & Warranty
6 questions
What does thread count actually mean — and what number should I look for?
Thread count refers to the number of horizontal and vertical threads woven into one square inch of fabric. A higher number generally indicates a denser, smoother weave — but it is not the only measure of quality. What matters equally is the quality of the fiber itself. For most sleepers, a thread count between 200 and 400 in 100% cotton or linen offers the ideal balance of softness, breathability, and durability. Sheets marketed above 800 often use thinner, multi-ply threads to inflate the count, which can actually reduce longevity. Our sweet spot recommendation is 300–400 for everyday luxury.
What is the difference between percale and sateen sheets?
Percale uses a one-over, one-under weave that creates a crisp, cool, matte finish — ideal for hot sleepers and warm climates. Sateen uses a four-over, one-under weave that produces a silky, slightly lustrous surface with a softer initial feel and a bit more weight. If you tend to sleep warm or love that fresh hotel-linen feeling, go with percale. If you prefer a smooth, luxurious drape and sleep cool, sateen is the better choice.
What is the difference between a duvet and a comforter?
A comforter is a single, quilted piece filled with down or synthetic fiber that can be used directly on the bed — no cover required. A duvet is a soft insert designed to be slipped inside a removable duvet cover, making it easy to switch styles and keep the insert clean. Duvets are generally more practical for everyday use: you wash the cover regularly and deep-clean the insert only a few times per year. Comforters are a simpler, all-in-one solution.
What bedding materials are best for hot sleepers or people with allergies?
For hot sleepers, the most breathable materials are 100% cotton percale, linen, and TENCEL™ Lyocell. These fabrics wick moisture and allow airflow far better than polyester or sateen weaves. For allergy sufferers, look for tightly woven covers labeled hypoallergenic or dust-mite resistant. Organic cotton with a GOTS or Oeko-Tex certification is also a great option — produced without harsh chemicals that can irritate sensitive skin.
Is Egyptian cotton worth the extra cost?
Genuine Egyptian cotton features extra-long staple fibers that produce exceptionally strong, soft threads. These fibers result in sheets that become softer with every wash and last significantly longer than standard cotton. Look for certifications from the Cotton Egypt Association to verify authenticity. If budget is a concern, high-quality Pima or Supima cotton from the US offers very similar long-staple benefits at a more accessible price point.
What is the best bedding for winter vs. summer?
For winter, look for flannel or brushed cotton sheets paired with a high-tog duvet (10.5 or higher). Heavier materials trap more warmth, and layering with a throw adds flexibility on especially cold nights. For summer, lightweight percale or linen sheets allow heat to escape. A lower-tog duvet (4.5 to 7.5) or a cotton coverlet keeps you comfortable without overheating. An all-season duvet set — two lighter duvets you can button together — is a practical year-round investment.
3 questions
How do I know which sheet size to order for my mattress?
Start by measuring your mattress depth — the distance from the top surface to the bottom edge. Standard mattresses are typically 8–12 inches deep, while pillow-top or hybrid mattresses can reach 14–18 inches. The fitted sheet's pocket depth should be at least 1–2 inches more than your mattress depth. Standard US sizes: Twin (39"×75"), Full (54"×75"), Queen (60"×80"), King (76"×80"), California King (72"×84"). If you have a thick pillow-top mattress, look for sheets labeled "deep pocket" or "extra deep pocket."
Will my sheets shrink after washing?
Some shrinkage is normal — especially after the first wash. Natural fibers like cotton and linen can shrink up to 5–7% if washed in hot water and tumble-dried on high heat. Most of our sheets are pre-shrunk, limiting shrinkage to approximately 1–3%. To minimize shrinkage: wash in cool or warm water, use a gentle cycle, and tumble-dry on low heat. Removing sheets while slightly damp and allowing them to air-finish also reduces both shrinkage and wrinkling.
What size duvet cover do I need for my duvet insert?
Duvet covers should match the size of your duvet insert — or be 1–2 inches larger to allow the insert to sit comfortably inside without bunching. For a queen bed, a queen duvet cover (90"×90") is standard; for a king bed, use a king cover (104"×90"). A helpful tip: look for duvet covers with interior corner ties. These hold the insert in place so it does not shift or bunch up inside the cover during use.
5 questions
How often should I wash my bed sheets?
Bed sheets — fitted sheet, flat sheet, and pillowcases — should be laundered every one to two weeks. Pillowcases accumulate skin oils and hair product residue faster than other pieces, so washing them weekly is a good habit if you have oily skin or use leave-in products. Duvet covers can be washed every two to four weeks. Duvet inserts and pillows should be laundered every three to six months, or at the start of each season.
What is the best way to wash and dry cotton sheets?
Wash cotton sheets in warm water (not hot) on a gentle or normal cycle with a mild, fragrance-free detergent. Avoid fabric softeners — they coat fibers and reduce breathability and softness over time. Avoid bleach, which weakens cotton fibers and shortens the life of your sheets. Tumble-dry on low or medium heat, removing sheets while still slightly damp to prevent over-drying and wrinkling. Wash sheets separately from towels or heavy items to prevent friction damage.
How do I wash a duvet or comforter at home?
Most synthetic-filled and down-alternative duvets can be machine-washed in a large front-load washer on a delicate cycle with cold water. Use a small amount of gentle detergent and run an extra rinse cycle to remove all residue. Tumble-dry on low heat with two or three dryer balls — these help break up clumping and restore the loft of the fill. It may take two or more drying cycles to fully dry a duvet. Down or feather-filled duvets often specify dry-clean only, so always read the care label first.
How do I store bedding I'm not currently using?
Always wash and fully dry bedding before storing it. Fold neatly and store in a cool, dry, well-ventilated space — not in a vacuum-sealed plastic bag, which can trap moisture and compress natural fibers over time. Cotton storage bags or breathable linen pillowcases are ideal for long-term storage. Adding a sachet of dried lavender or cedar blocks deters pests and keeps stored linens smelling fresh.
My sheets arrived and feel stiff — is something wrong?
Not at all — this is completely normal. A slight stiffness straight from the packaging is a sign of strong, quality fiber. Manufacturers apply a light sizing (finishing agent) to protect fabric during shipping, which washes out completely after the first wash. After the first wash and dry cycle, your sheets will feel noticeably softer. Cotton and linen continue to soften and improve with every subsequent wash.
3 questions
How long does shipping take, and do you offer free shipping?
Standard shipping typically takes 5–7 business days. Expedited options (2–3 business days) are available at checkout. We offer free standard shipping on all orders over a qualifying minimum — see our current promotions at checkout for the latest threshold. Once your order ships, you will receive a tracking number by email. Orders placed before 2:00 PM local time on business days are generally processed the same day.
Can I change or cancel my order after placing it?
Order changes and cancellations can be accommodated within 1 hour of placing your order, provided it has not yet entered the fulfillment process. Please contact our customer support team as quickly as possible with your order number. Once an order has been picked and packed, we are unable to make changes — but you are welcome to return any item under our return policy once it arrives.
Do you ship internationally?
We currently ship to the contiguous United States, Alaska, and Hawaii. International shipping to Canada and select countries is available — shipping costs and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient and are not included in our shipping charges.
4 questions
What is your return policy?
We accept returns within 25 days of delivery on any unwashed, unused item in its original packaging. To initiate a return, contact our customer support team with your order number and reason for return. We will provide a prepaid return label for eligible items. Sale and clearance items are final sale unless they arrive damaged or defective. If you received the wrong item or a damaged product, we will replace it or issue a full refund at no cost to you — no return required. Full returns policy here →
Do your products come with any quality guarantee?
Yes. If any item develops a manufacturing defect — such as seam failure, abnormal pilling, or material breakdown under normal use and proper care — within one year of purchase, we will replace it free of charge. Our guarantee does not cover normal wear and tear, damage caused by improper washing (e.g., bleach, high-heat drying), or accidental damage. Keep your order confirmation email as proof of purchase.
How long should quality bedding last?
With proper care, high-quality cotton or linen sheets typically last 5–10 years. Signs it is time to replace them include persistent thinning of the fabric, pilling that does not improve, or elastic in the fitted sheet that no longer holds securely. Duvet inserts and pillows have a shorter lifespan: most should be replaced every 2–5 years. Clumping, flattening, or persistent odor even after washing are reliable signs that it is time for an upgrade.
My sheets arrived and feel stiff — is something wrong?
Not at all — this is completely normal. A slight stiffness straight from the packaging is a sign of strong, quality fiber. Manufacturers apply a light sizing (finishing agent) to protect fabric during shipping, which washes out completely after the first wash. After the first wash and dry cycle, your sheets will feel noticeably softer. Cotton and linen continue to soften and improve with every subsequent wash.
Still have questions? Our bedding specialists are available Monday–Friday, 9 AM–6 PM EST. Reach us at beddingandcomfort@gmail.com
beddingandcomfort.com · Every Night Deserves a First Class Bed.